How do you know you want to work on a new project? Here is what I look at when I am considering a new project and a new client, specifically a SaaS project.
If you’re investing in a company like this, you NEED to understand what is happening and how it is happening. When investing in a SaaS system, you don’t need to look at things from a code level, but you need to have the ability to tell if the people working on the project have a […]
Customer acquisition and retention are key factors to running a successful SaaS. If you have a killer product, but subpar customer support service, you likely aren’t going to keep existing customers around for very long, much less attract new ones. To keep your business running efficiently and effectively you need to consider how well your […]
We’ve all had those customers; you know the ones. The ones who come at you fists raised, steam blowing from their ears, and ready to fight you tooth and nail on everything they think is wrong with your company or product. Whether you’re handling customer requests, complaints, or general inquiries, customer support can be stressful […]
You’re launching your SaaS; this is a big moment! You’ve put a lot of blood, sweat, and tears into this (well, hopefully not any blood) and you’re ready to go public with all of your hard work. However, there are a few things that could really hurt the integrity and success of your SaaS. So […]
By Jason Long You’re Building a Business! Hello. This is Jason Long, and today your lesson is you’re not building an app, you’re building a business. So often people come in and they want to talk the software and service system they’re building or this app that they want to build, and they think that […]