Customer Support: How Much Should You Be Spending?

Customer Support: How Much Should You Be Spending?

Customer acquisition and retention are key factors to running a successful SaaS. If you have a killer product, but subpar customer support service, you likely aren’t going to keep existing customers around for very long, much less attract new ones. To keep your...
Top 10 SEO Mistakes Web Designers Make When Designing a Website

Top 10 SEO Mistakes Web Designers Make When Designing a Website

There are tons of websites across the internet, some of which are quite attractive and informative. Research suggests that thousands of websites are created on a regular basis, but it’s a challenging task for web designers to make the website SEO friendly. There...
Setting Up Your Own Design or Development Firm

Setting Up Your Own Design or Development Firm

Guest post by Jess Walter If you love the idea of freelance work and helping clientele to showcase their products or services, then design and development may be the perfect career move for you. Whether you’re on the cusp of retirement or a recent college grad trying...
Tips for Effective User Research Reports

Tips for Effective User Research Reports

Guest post by Amelia Wong ESTABLISH YOUR GAME PLAN The audience’s time is valuable. The stakeholder wants to know that the UX professional is effectively achieving the goals and the team is all on the same page. Initially clarifying objectives helps all parties...
How to Handle Customer Requests (And Keep Your Sanity in the Process)

How to Handle Customer Requests (And Keep Your Sanity in the Process)

We’ve all had those customers; you know the ones. The ones who come at you fists raised, steam blowing from their ears, and ready to fight you tooth and nail on everything they think is wrong with your company or product. Whether you’re handling customer requests,...
How to Improve UX/UI for a Website

How to Improve UX/UI for a Website

Guest post by Emily Smith There are a lot of websites for just one particular service, however, most of them are inaccessible and users simply refrain from using them. There could be a multitude of reasons why your site has a low conversion rate, but you should...